STORE POLICY

Because We Care

We founded KairosExpress with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
Refunds/Exchanges:
We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at KairosExpress.inc@gmail.com.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at KairosExpress.inc@gmail.com with details of the product and the defect. 
Some items are non-refundable and non-exchangeable. These include: Custom Pens, Custom Hats, Custom Notebooks, Custom Phone Cases, Custom Stickers, Custom Buisness Cards.
Kairos Express provides a straightforward refund or exchange policy as a way to build trust and reassure our customers that they can buy with confidence.